Operations leader / practical technology / execution
I understand where technology is useful, where it is noise, and how to apply it so teams make better decisions, reduce manual work, and execute with more confidence.
YoY growth through market expansion, pricing, and operational cadence.
Annual recurring revenue added through B2B partnerships and key accounts.
Margin improvement through cost control and process redesign.
AI-assisted triage, tagging, and knowledge retrieval while keeping data on premise.
Cloud-native ERP migration and hardened operational infrastructure.
Selected systems
A few examples of where I used technology deliberately: not for novelty, but to improve decisions, reduce repetitive work, and make operating processes easier to manage.
Self-hosted AI workflows for customer support triage, inventory tagging, and internal knowledge retrieval.
Selected, configured, and rolled out an integrated POS and cloud-native ERP stack.
Built weekly decision dashboards across sales, logistics, technical operations, and finance.
Restructured 3PL routing, JIT inventory, and operational flow for faster fulfillment.
Resume signal
Progression from hands-on technical roles into team leadership, ecommerce operations, and full ownership of operations strategy and delivery.
Own P&L, corporate strategy, technology roadmap, cross-functional teams, partnerships, ERP/POS systems, AI automation, and supply chain performance.
Orchestrated daily technical operations, SLA execution, coaching, process improvement, customer escalation handling, and QA compliance.
Expanded SKU portfolio, optimized marketplace listings, improved 3PL flow, and built sales and return-rate reporting.
Led industrial product development, .NET front-end work, SQL Server reporting, firmware delivery, QA automation, and C# workflow tooling.
Education
University of Windsor · GPA 3.9/4.0 · Golden Key International Honour Society
Publication
Published in ICTIS 2020 through Springer, combining research discipline with applied machine learning evaluation.
In progress
Formalizing the program management, delivery cadence, and cross-functional execution work already used in operations leadership.
Focused on deploying, configuring, and validating advanced NVIDIA AI infrastructure.
Focused on monitoring, troubleshooting, and optimizing NVIDIA AI infrastructure in production environments.
Focused on building and governing agentic AI solutions with multi-agent interaction, scalability, and responsible safeguards.
Next conversation
Canadian Permanent Resident, authorized to work anywhere in Canada. Open to GTA and remote Canada roles.